Statutory Right of Withdrawal

Consumers may have a statutory right of withdrawal as described in our separate Right of Withdrawal Policy. The voluntary return policy described below exists in addition to statutory rights and does not restrict or replace those rights.

Voluntary 30-Day Return Policy

In addition to applicable statutory rights, DS V-LINE offers a voluntary return period of 30 days after receipt for eligible physical products. To qualify for this voluntary return policy, the product must generally be unused, complete and in a condition suitable for resale. Where available, the original packaging should be returned together with the product. For health and hygiene reasons, opened or unsealed products may be excluded from the voluntary return policy where they are no longer suitable for resale. This voluntary return policy does not affect your statutory right of withdrawal, statutory warranty rights or other mandatory consumer rights.

How to Request a Return

To request a return, please contact:

info@dsvline.com

Please include your order number and identify the product or products you wish to return.

We will provide the applicable return instructions and return address. A prior return request is strongly recommended so that we can correctly identify and process your return. However, this does not restrict the exercise of a statutory right of withdrawal.

Return Shipping Costs

Where you exercise a statutory right of withdrawal, you bear the direct costs of returning the goods where you have been properly informed of this obligation, unless DS V-LINE has expressly agreed to bear those costs. For returns made solely under our voluntary 30-day return policy, the return conditions communicated by DS V-LINE for that return apply.

Damaged, Defective, Incorrect or Incomplete Orders

If your order arrives damaged, defective, incorrect or incomplete, please contact:

info@dsvline.com

Please provide your order number and, where possible, photographs of the product, shipping packaging and any visible damage. Please retain the product and relevant packaging until the matter has been reviewed. Your statutory rights are not affected by these procedural requests.

Refunds

Once a return has been received and reviewed, we will process any refund due.

Where a statutory right of withdrawal has been exercised, the statutory reimbursement rules and deadlines apply. Unless otherwise agreed, refunds are made using the same payment method used for the original transaction. Depending on your payment provider, it may take additional time for a processed refund to appear in your account.

Exchanges

If you wish to exchange an eligible product, please contact us at:

info@dsvline.com

Depending on stock availability and the nature of the product, we may offer a direct exchange or ask you to return the original product and place a new order.

Digital Products and Training

The voluntary 30-day return policy for physical goods does not automatically apply to digital content, online training or services. The applicable statutory cancellation rights and any specific conditions shown for the relevant digital product or training apply.