Order Processing

Orders are generally prepared for dispatch within 1 to 3 business days after successful receipt of the order and, where applicable, payment. Orders are generally not processed on weekends or public holidays. During periods of unusually high order volume, promotional campaigns, holidays or circumstances outside our reasonable control, processing may take longer.

Worldwide Shipping

DS V-LINE offers worldwide shipping to countries and regions that are available for selection in the relevant Shopify market and during checkout. Product availability, shipping methods, delivery times and shipping costs may vary depending on the destination country.

Shipping Costs

The following standard shipping rates currently apply:

Germany:
Shipping is charged according to the applicable standard DHL domestic parcel rate. The exact shipping cost is displayed during checkout before the order is completed.

European countries (EU and European Countries):
€11.90 per order.

Turkey:
€12.00 per order.

United States (North America):
€29.90 per order.

Other international destinations:
For destinations not listed above, the applicable shipping cost is calculated or displayed during checkout before the order is completed. The shipping amount shown during checkout is the amount applicable to your individual order.

Free Shipping

Standard shipping is free for orders with an order value of €150 or more, unless different conditions are expressly displayed for the relevant market or destination during checkout. For markets using a currency other than the euro, the corresponding threshold may be converted into the local currency displayed in the shop. Any customs duties, import taxes, local taxes or other charges that may apply to deliveries outside the European Union are not included in the free-shipping threshold unless expressly stated otherwise.

Delivery Times

Estimated delivery times depend on the destination country, shipping method, carrier, customs processing and other circumstances relating to the individual shipment. Any estimated delivery times shown in the shop or checkout are estimates unless a binding delivery date has expressly been agreed. Occasional delivery delays may occur.

Shipping Confirmation and Tracking

Where tracking is available for the selected shipping method, you will receive a shipping confirmation after your order has been dispatched. The confirmation may include a tracking number or tracking link. Depending on the carrier, tracking information may require up to approximately 24 hours after dispatch to become active.

International Orders, Customs Duties and Taxes

For deliveries outside the European Union, import duties, taxes, customs charges, brokerage charges or other public fees may be imposed by the destination country. Where such charges are not expressly included in the checkout price, they may be payable separately by the recipient. Whether such charges apply and the amount charged are determined by the authorities and regulations of the destination country. DS V-LINE has no influence over charges levied directly by customs authorities or other public bodies.

Damaged Shipments

If an order arrives damaged, please contact us as soon as reasonably possible at:

info@dsvline.com

Please provide your order number and, where possible, photographs of the goods, shipping packaging and visible damage. Please retain the damaged goods and packaging until the issue has been reviewed.

Lost or Missing Shipments

If tracking indicates an unexpected delay or your order has not arrived within a reasonable period after the expected delivery date, please contact:

info@dsvline.com

We will review the shipment and, where appropriate, contact the relevant carrier.

For consumers, statutory rules concerning the risk of loss or damage during delivery remain fully applicable.

Incorrect Delivery Address

Customers are responsible for providing accurate and complete delivery information during checkout. If you notice an error in your delivery address, please contact us as soon as possible. Once an order has been dispatched, it may no longer be possible to change the delivery address.

Contact

DS V-LINE / DS V-LINE VERTRIEB
Bahnhofstraße 45
34613 Schwalmstadt
Germany

Email: info@dsvline.com
Phone: +49 173 709 19 84